Adding a User on Call Manager

You need to make a new user on Call Manager.

How hard can it be right? Just add a user profile or something – easy right?

Well you’d be half right, it is easy – but only if you know how it works. Let me explain.  A functioning user with Extension Mobility is comprised of 3 main sections:

  1. A Directory Number/Line
  2. A User Device Profile
  3. An End User Profile

In this example, we are assuming the following:

  • The phone itself has already been added and registered to Call Manager
  • We are in an environment using Extension Mobility.

1. A Directory Number/Line

This is simply a free, unused directory number which will be assigned to the user you are about to make. Just like how you would need a phone number from your mobile carrier for your smartphone, we will need a spare number to assign to the user.

We can ensure that this exists by going into Call Routing > Directory Numbers and if there is no entry there for the number you want to use, then that’s a good sign, you can make one by pressing ‘Add New‘.

If there is, then make sure it isn’t being used by someone else before using it! (Unless this is how the End User wants it set up!)

2. A User Device Profile

A Device Profile is used when Extension Mobility is bring utilised in the VOIP environment.

As you may know, Extension Mobility allows users to log onto different phones and retain their settings wherever they go. The way they are able to do this via use of a Device Profile.

This profile contains settings for the phone that the user has set up, and which will follow him around no matter which physical device they may use.

Configure a Device Profile by going to Device > Device Settings > Device Profile. Click on Add New to (you guessed it), add a new Device Profile.

To save yourself some hassle, I always recommend copying an already existing User’s profile (make sure they are a direct colleague of the User) and just amend the information as necessary.

3. An End User Profile

End User profiles are usually imported and managed via Active Directory into Call Manager. If this is the case we will simply need to ensure that Active Directory has synchronised recently and has pushed the latest information to Call Manager. If this is the case, the user should appear when searching for them in User Management > End User.

You will find that since these Users have been imported from Active Directory, we are unable to edit some of the profile details of that person. This is due to Active Directory itself managing these specific attributes.

One this User has been imported into Call Manager, we have all the pieces of the puzzle, and can start putting them all together.

Putting it All Together

On the User Device Profile page we configured in Step 2, we can use the left sidebar to add our DN/Line we configured in Step 1 to this profile.

This means that we would have connected our DN to our User Device Profile.

The next step is to link our User Device Profile to the End User.

To do this, head over to the End User page via User Management > End User, and under the Extension Mobility heading select the UDP we made for this User and move it from the ‘Available Profiles’ box to the ‘Controlled Profiles’ box.

All done! You should now have configured a User successfully on Call Manager using extension mobility.

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