Extension Mobility is great, but sometimes it can freak out. Justified or unjustified, here is a list of common errors you may experience with it along with their solutions.
This list will be expanding as more are experienced.
Error Code | Solution |
---|---|
12 | The UDP profile of the User contains an apostrophe. Remove it and save. UDP should now function correctly and User should be able to sign in. |
22 | Navigate to the Phone itself in Call Manager and ensure that "Enable Extension Mobility" is ticked |
201 | UserID/PIN is incorrect. Check credentials and try again |
202 | Either the User ID or the PIN section has been left blank when trying to log in. Ensure both fields are populated. |
205 | There is no User Device Profile (UDP) assigned for this User/Check that the UDP Profile is associated to the End User Profile |
214 | User unable to log in (too many failed attempts) - Reset PIN/Hack count on End User Page |