Extension Mobility is great, but sometimes it can freak out. Justified or unjustified, here is a list of common errors you may experience with it along with their solutions.
This list will be expanding as more are experienced.
|12||The UDP profile of the User contains an apostrophe. Remove it and save. UDP should now function correctly and User should be able to sign in.|
|22||Navigate to the Phone itself in Call Manager and ensure that "Enable Extension Mobility" is ticked|
|201||UserID/PIN is incorrect. Check credentials and try again|
|202||Either the User ID or the PIN section has been left blank when trying to log in. Ensure both fields are populated.|
|205||There is no User Device Profile (UDP) assigned for this User/Check that the UDP Profile is associated to the End User Profile|
|214||User unable to log in (too many failed attempts) - Reset PIN/Hack count on End User Page|